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CHESTNUT RUN FEDERAL CREDIT UNION
P O BOX 5037 WILMINGTON, DE 19808-0037
(302) 999-2967
VISA CHECK CARD/AUTOMATED TELLER MACHINE/ELECTRONIC FUNDS TRANSFER/WIRE TRANSFER
& AUTOMATED CLEARING HOUSE (ACH) TRANSACTIONS/FUNDS AVAILABILITY DISCLOSURE AGREEMENT AND STATEMENT
The purpose of this Disclosure Agreement and Statement is to inform you of certain rights which you have under the above.
1. Chestnut Run Federal Credit Union VISA CHECK/ATM Services. You may use your VISA CHECK/ATM CARD with your Personal Identification Number (PIN) at ATMs located nationwide
that display one of the following network logos: VISA, STAR, PLUS, ALLPOINT, or EXCHANGE to conduct the following transactions for each of the accounts you have requested to be accessed by your VISA CHECK/ATM CARD:
a)
Withdraw cash from your share draft (checking) account and regular share (statement savings) account.
b) Deposit cash, checks, or drafts to your share draft (checking) account and regular share (statement savings) account.
c) Transfer funds between your share draft (checking) account and regular share (statement savings) account.
d) Transfer funds from your share draft (checking) or regular share (statement savings) account to your
Chestnut Run FCU loan or enclose a loan payment in the form of a share draft (check) or cash in the ATM located at Chestnut Run FCU.
e) Obtain the available balances from your share draft (checking) account and regular share
(statement savings) account.
We wish to inform you that some ATMs may only provide access to the accounts you have designated as your Primary Transaction, Statement Savings, Credit or Loan account.
These are the present
services available using your VISA CHECK/ATM CARD and PIN at the above specified networks, but other services may be provided in the future as they are developed. The above transactions are only applicable to the accounts which
you list on your application form and have designated as the primary account of each account type, or such other primary accounts which are added later at your written request.
2. Other ATM Network Access. From time
to time we may make arrangements with other ATM networks to grant access to Chestnut Run FCU VISA CHECK/ATM CARDs. We shall inform you when such arrangements are made and describe the services which are made available to you
and the charges applicable at the time.
3. Purchase Transactions.
You may use your VISA CHECK/ATM CARD with your PIN at any retail establishment (Merchant) where the above listed network logos are displayed as being accepted to purchase goods and services and/or to obtain cash where permitted by the Merchant. The amount of all such Purchases (including any cash obtained, if permitted) will be deducted from your share draft (checking) or regular share (statement savings) account. When you make a purchase using your VISA CHECK/ATM CARD, you will be requesting us to withdraw funds from your share draft account or regular share (statement savings) in the amount of the purchase and directing or ordering us to pay these funds to such Merchant.
4. Limitations on the Use of Your VISA CHECK/ATM CARD.
You may use your ATM CARD to withdraw each day up to $300 cash if you have a Regular Share Draft Account and up to $500 cash if you have a Super Share Draft Account. You may use your VISA CHECK CARD to withdraw up to $500 cash each day. You may use your ATM CARD for Purchase Transactions (POS) up to $1,000 each day and your VISA CHECK CARD for Purchase Transactions up the Available Account Balance. These transactions can be done where the above listed network logos are displayed as being accepted or at ATMs displaying other network logos which we inform you are available for you to use and at Merchants from one or a combination of your accounts provided the funds are available in your accounts. The day for withdrawal limits start at 3:00 p.m. each day and ends at 3:00 p.m. the next day. There are also certain limitations on the frequency of use of the VISA CHECK/ATM CARDs each day. These limitations are imposed for security purposes and are not revealed for security reasons.
You will be denied the use of your VISA CHECK/ATM CARD if you exceed the daily withdrawal or purchase limit, do not have adequate funds available in your account, you do not enter the correct PIN, or you exceed the
frequency of usage limitation. The receipt provided by the ATM or Merchant terminal will notify you of the denial. There is a limit on the number of such denials permitted. Attempts to exceed the limit will result in machine
retention of your VISA CHECK/ATM CARD at an ATM. The number of attempts that result in machine retention is not revealed for security reasons.
5. Illegal Use of Visa Check/ATM Card.
VISA CHECK/ATM CARDS may not be used for any illegal transaction. Cardholder agrees that illegal use of the card will be deemed an action of default and/or a breach of contract and the cardholder’s account and other related services may be terminated at the Credit Union’s discretion. Cardholder further agrees, should illegal use occur, to waive any right to sue the Credit Union for such illegal use or any activity directly or indirectly related to it and additionally agrees to indemnify and hold the Credit Union harmless from any suits or other legal action or liability, resulting from such illegal use. The Credit Union reserves the right to decline to authorize any transaction that may possess an undue risk of illigal activity such as, but not limited to, gambling, etc.
6. How to Contact Chestnut Run FCU. If you believe your VISA CHECK/ATM CARD or your PIN has been lost or stolen or that an unauthorized transfer or purchase from any of your accounts has occurred or may occur, please
contact the Chestnut Run Federal Credit Union at:
Chestnut Run Federal Credit Union P O Box 5037 Wilmington, De 19808-0037
(302) 999-4229 8:00 a.m.-3:30 p.m. eastern during normal business days and at (800) 321-5880 any
other time.
After an application for a new card is completed, a card will be issued to you and a "hold" placed on your old card. After such time, if you find your old card, you must notify us and return your old
card to us. If you attempt to use your old card, it will be captured and retained by the ATM or Merchant.
7. Charges for Transactions.
We reserve the right to change our fee schedule form time to time and to charge your account in accordance with the fee schedule that will be provided to you at least thirty (30) days prior to assessment or change in assessment. Surcharge: If you use an ATM that is not operated by us, you may be charged an ATM surcharge by the ATM operator or an ATM network utilized for such a transaction. The ATM surcharge will be debited from your account if you elect to complete the transaction.
8. Funds Availability/Deposit Information. This disclosure agreement and statement applies to "transaction" accounts and savings accounts. Transaction accounts are accounts which permit an unlimited number
of payments to third persons and an unlimited number of phone and pre authorized transfers to other accounts with us. Share draft (checking) accounts are the most common transaction accounts.
Our policy is to make funds from
your deposits available to you on the first business day after the day we receive your deposits.
Electronic direct deposits, payroll deduction deposits, and deposits from wire transfers will be available on the day we
receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.
Even after we have made funds available to you, and you have withdrawn the
funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
For determining the availability of your deposits, every day is a business day, except
Saturdays, Sundays, and Federal Holidays. If you make a deposit before closing on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit after closing or on a day we
are not open, we will consider that the deposit was made on the next business day we are open.
If you make a deposit at an ATM before 3:00 p.m. on a business day that we are open, we will consider that day to be the day of
your deposit. However, if you make a deposit after 3:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If we cash a check for you that is drawn from another
bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited
it.
If we accept a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount that you have on deposit in
another account with us. The funds in the other account would then not be available for withdrawal until the time periods described elsewhere in this disclosure for the type of check deposited.
SPECIAL RULES FOR NEW
ACCOUNTS: If you are a new member or opening a new account type, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits, payroll deduction deposits, and
deposits from wire transfers will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, traveler’s and federal,
state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a
special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our
employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits made in the credit union office or at an ATM may not be available until the
fifteenth business day after the day of your deposit.
DEPOSITS AT AUTOMATED TELLER MACHINES: Funds from any deposit (cash or checks) made at automated teller machines (ATMs) we do not own or operate may not be available
until the fifth business day after the day of your deposit. This rule does not apply at ATMs that we own or operate. You may not deposit foreign currency.
Chestnut Run Federal Credit Union reserves the right to verify the
items so deposited before such funds are made available to you. When all of the deposited funds become available, you may withdraw against the entire amount deposited up to the daily withdrawal amount. You agree that if you
make deposits to your account(s) with items other than cash and we make funds available to you from such deposits prior to their collection, we may deduct the amounts of such funds from your account(s) which are not collected
or, if the funds in your account(s) are insufficient at such time, you will promptly pay to us any amount of such funds which are not collected.
You may deliver cash, checks and other items at most ATMs for transmission to
us for deposit to your account. However, some ATMs may not accept such items for deposit and may limit the amount of funds you deliver for transmission to us for deposit to your accounts.
LONGER DELAYS MAY APPLY: In some
cases, we will not make all of the funds that you deposit, regardless of whether the deposit is made in the credit union office or at an ATM, by check available to you on the first business day after the deposit. Depending on
the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $100 of your deposits will be available on the first business day after we receive
your deposit.
If we are not going to make all of the funds from your deposit available on the first business day after we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when
the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we’ll mail you the notice by the day after we receive your deposit.
IF YOU WILL NEED THE FUNDS FROM A DEPOSIT RIGHT AWAY, YOU SHOULD ASK US WHEN THE FUNDS WILL BE AVAILABLE.
In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You redeposit a check that has been returned unpaid.
You have overdrawn your account repeatedly in the last six months.
There is an emergency, such as failure of communications or computer equipment.
We will notify you if we delay your ability to withdraw funds for any of
these reasons, and we will tell you when the funds will be available. They will generally be available no later than the fifteenth business day after the day of your deposit.
9. Liability. If a VISA CHECK/ATM
CARD is issued for a joint account, you agree to be jointly and severally liable under the terms of this agreement and the agreement for such account.
10. Amendment of this Agreement.
I agree that from time to time you may amend or change the terms of this agreement including amendments or changes to add further services. You may do so by notifying me in writing of such amendments or changes and my use of the VISA CHECK/ATM CARD after the effective date of such amendment or change shall constitute my acceptance of and agreement to such amendment or change. I further agree that the VISA CHECK/ATM CARD is your property and I will surrender it to you upon your request and that the card is non-transferable.
11. Record of Transaction. You may receive a printed receipt for each ATM or Purchase transaction which you make at the time of the transaction. You will receive a monthly statement showing the status of your
account, transactions made during the past month, and any charges which we may impose for such services or transactions. If you have arranged to have direct deposits made to your account at least once every 60 days from the
same person or company you can call us at (302) 999-4229 to find out whether or not the deposit has been made. You will get a monthly account statement unless there are no transfers in a particular month. In any case, you will
get the statement at least quarterly.
12. Use of Personal Identification Number ("PIN") with VISA CHECK/ATM CARD.
I understand that an ATM CENTER is an automated teller. It can and will perform many of the same tasks as a human teller. I acknowledge that the PIN which I use with the VISA CHECK/ATM CARD is my signature, identifies the bearer of the Card to the ATM, and authenticates and validates the directions given just as my actual signature and other proof identify me and authenticate and validate my directions to a human teller. I also understand that a Merchant which accepts the VISA CHECK/ATM CARD for a Purchase transaction may have an electronic terminal (Merchant operated or self service) which requires the use of my PIN and when my PIN is used at a Merchant’s terminal, it will authenticate and validate the directions given just as my actual signature will authenticate and validate the directions given to you. I acknowledge that my PIN is an identification code that is personal and confidential and that the use of the PIN with the VISA CHECK/ATM CARD is a security method by which you are helping me to maintain the security of my account(s). Therefore, I AGREE TO TAKE ALL PRECAUTIONS THAT NO ONE ELSE LEARNS MY PIN. I AGREE TO KEEP MY PIN A SECRET AND NOT KEEP MY PIN AND VISA CHECK/ATM CARD IN THE SAME PLACE. I AGREE THAT IF I GIVE MY VISA CHECK/ATM CARD(S) AND PIN TO SOMEONE ELSE TO USE, I AM AUTHORIZING THEM TO ACT ON MY BEHALF AND I WILL BE RESPONSIBLE FOR ANY USE OF THE CARD(S) BY THEM.
13. Liability for Unauthorized Transfers. CONTACT US IMMEDIATELY if you believe your VISA CHECK/ATM CARD or PIN has been lost or stolen. Telephoning us at (302) 999-4229 between 8:00 a.m. and 3:30 p.m. eastern during
normal business days and at (800) 321-5880 any other time is the best way of keeping your losses to a minimum. You could lose all your money in the account if you take no action to notify us of the loss of your VISA CHECK/ATM
CARD or PIN. If you notify us of the loss, your liability will be as follows:
a) If a transaction is made with your card or card number without your permission, and is either a Visa or Interlink transaction, you will have no
liability for the transaction, unless you were grossly negligent in the handling of your account or card. Your liability for unauthorized use of your card or account will be determined under the following paragraphs for
transactions that are not Visa or Interlink transactions, for transactions at ATMs, or if you were grossly negligent in the handling of your account or card.
b) If you contact us within two business days, you can lose
no more than $50 if someone used your card without your permission.
If you do NOT tell us within two business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.
c) Also, if your monthly statement shows transfers or purchases that you did not make and you do not contact us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days, if
we can prove that your contacting us would have prevented those losses.
14. Business Days. Our business days are Monday through Friday. Holidays are not included.
15. In Case of Errors or Questions About Your Transactions.
Telephone us at (302) 999-4229 or write us at: Chestnut Run Federal Credit Union P O Box 5037 Wilmington, De 19808-0037 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. You must provide us with the following:
a) Tell us your name, account number and VISA CHECK/ATM CARD Number;
b) Describe the error or the transaction you
are unsure about, and explain as clearly as you
can why you believe it is an error or why you
need more information; and
c) Tell us the dollar amount of the suspected error.
If you tell us orally, we require that you send us your complaint in writing within 10 business days. We will tell you the results of
our investigation within 10 business days for ATM or Purchase transactions after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 90 days for ATM or Purchase transactions to
investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days if it is an ATM or Purchase transaction for the amount you think is in error, so that you will have the use
of the money during the time it takes to complete our investigation. If we do not receive your complaint or question in writing within 10 business days, we may not recredit your account.
If we decide that there is no
error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If we credit your account with funds while
investigating an error, you must repay those funds to us if we conclude no error has occurred.
16. Disclosure of Account Information. We will disclose information about your account or the transactions you make to
third parties:
a) where it is necessary to complete transactions;
b) to verify the existence and standing of your account with us upon the request of a third party, such as a credit bureau;
c) in accordance with your written permission;
d) in order to comply with government or administrative agency summonses, subpoenas or orders, or court orders; and
e) on receipt of certification from a federal agency or
department that a request for information is in compliance with the Right to Financial Privacy Act of 1978.
17. Our Liability for Failure to Complete an Electronic Fund Transfer Transaction.
If we fail to complete a transaction on time or in the correct amount, when properly instructed by you, we will be liable for damages caused by our failure unless:
a) there are insufficient funds in your account to complete the transaction through no fault of ours;
b) the funds in your account are uncollected;
c) the funds in your account are subject to legal process;
d) the
transaction you request would exceed the funds in your account plus any available overdraft credit;
e) the ATM has insufficient cash to complete the transaction;
f) your card has been reported lost or stolen and you are using the reported card;
g) we have a reason to believe that the transaction requested is unauthorized;
h) the failure is due to an equipment breakdown which you
knew about when you started the transaction at the ATM or Merchant terminal;
I) the failure was caused by an act of God, fire or other catastrophe, or by an electrical or computer failure or by another cause beyond control;
j) you attempt to complete a transaction at an ATM or
Merchant terminal which is not a permissible
transaction listed above; or
k) the transaction would exceed security limitations on the use of your VISA CHECK/ATM CARD.
l) If your account is frozen due to a delinquent loan.
In any case, we shall only be liable for actual proven damages if
the failure to make the transaction resulted from a bona fide error despite our procedures to avoid such errors. Your Chestnut Run FCU account will be charged $20.00 per non sufficient fund returned ACH Automatic Payment item.
18. Disclosure of Right to Stop Payment of Pre authorized Transfers, Procedure for Doing So, Right to Receive Notice of Varying Amounts, and Financial Institution's Liability for Failure to Stop Payment.
a) Right
to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:
Call us at (302) 999-4229, or write us at Chestnut Run
FCU P O Box 5037 Wilmington, De 19808-0037, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and
get it to us within 14 days after the call. (We will charge you $20.00 for each stop-payment order you request.)
b) Notice of varying amounts. If these regular payments may vary in amount, we will tell you, at least 10 days
before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would
fall outside certain limits that you set.)
c) Liability for failure to stop payment of pre authorized transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled, and
we do not do so, we will be liable for your losses or damages.
19. Fedwire. If you send or receive a wire transfer. Fedwire may be used. Regulation J is the law covering all Fedwire transactions. This means that your
rights and liabilities in a wire transfer involving Fedwire will be governed by Regulation J.
a) Provisional Payment. Chestnut Run Federal Credit Union may give you credit for automated clearing house (ACH) payments before
it receives final settlement of the funds transfer. Any such credit is provisional until the credit union receives final settlement of the payment. You are hereby notified, and agree, if the credit union does not receive final
settlement, that it is entitled to a refund from you of the amount credited to you as a result of the ACH entry.
b) Rules Governing ACH Items. ACH transactions are governed by the operating rules of the National Automated
Clearing House Association. In accordance with these rules, the credit union will not provide you with next day notice of a receipt of ACH credit transfers to your account. You will continue to receive notices of receipt of ACH
items in the periodic account statements which we provide.
c) Inconsistent Name and Account Number of Beneficiary. If you give the credit union a payment order which identifies the beneficiary (recipient of the funds) by
both name and identifying or account number, payment may be made by the beneficiary’s bank on the basis of the identifying or bank account number, even if the funds transfer is completed on the basis of the identification
number you provided to the credit union.
d) Inconsistent Name and Identification Number of Bank. If you give the credit union a payment order which identifies an intermediary or beneficiary’s bank by both name and an
identifying number, a receiving bank may rely on the number as the proper identification even if it identifies a different person than the named bank. This means that you will be responsible for any loss or expenses incurred by
a receiving bank which executes or attempts to execute the payment order by relying on the identifying number you provided.
e) Cut-off Time for Funds Transfers. Unless otherwise provided by the credit union in a separate
schedule concerning specific types of funds transfers, the cut-off time for receipt and processing of payment orders will be 2:00 p.m. on each funds transfer business day. The same cut-off time will be applicable to
communications canceling or amending a payment order.
f) Security Procedures. The credit union may establish, from time to time, security procedures to verify the authenticity of a payment order. You will be notified of the
security procedure, if any, to be used to verify payment orders issued by you or for which your account will be liable. You agree that the authenticity of payment orders may be verified using that security procedure unless you
notify the credit union in writing that you do not agree to that security procedure before the payment order is executed by us. In that event, the credit union will have no obligation to accept any payment order from you or
other authorized parties on the account until you and the credit union agree, in writing, on an alternate security procedure.
20. Enforcement.
In the event the Credit Union brings a lawsuit or other legal action to enforce the terms and provisions of this agreement or collects amounts owing as a result of any account transactions, the Credit Union shall be entitled to reasonable attorney’s fees and costs.
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The following terms and conditions govern the manner in which Chestnut Run Federal Credit Union (Us,
We, Our) will provide Virtual Branch Home Banking and Bill Payment Services (Services) to You:
Our Member Service Information Our Member Service Representative is available at (302) 999-4229 during the following hours:
from 9:00 AM to 3:00 PM week days
After hours and on Sundays calls are answered by a voice mail system.
Mail may also be addressed to:
Chestnut Run FCU
P O Box 5037
Wilmington DE 19808-0037
Services You authorize Us to utilize IntegraSys Virtual Branch to provide the Services to You on Our
behalf.
Payment of taxes or court directed payments via the Services is prohibited.
We reserve the right to refuse to make any payment and/or transfer.
Funds will arrive at Your targeted Merchant and/or Account as close as reasonably possible to the date designated by You in Your payment and/or transfer instruction (Payment Date). Subject to the terms and
conditions of this Agreement, You authorize Us, and any third party acting on Our behalf, to choose the most effective method to process Your payment and/or transfer, including, without limitation, electronic,
paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account You will receive a transaction confirmation number (Confirmation Number).
The Payment Date indicated by You must always be a Business Day (as defined below). If it is not, the Payment Date will be deemed to be the first Business Day after the date indicated.
YOU WILL RECEIVE A CONFIRMATION NUMBER EACH TIME YOU MAKE A PAYMENT AND/OR TRANSFER. IT IS IMPORTANT THAT THE PAYMENT DATE BE ON OR BEFORE THE MERCHANT DUE DATE, NOT THE LATE DATE, AND, SINCE THE TIME FOR US TO
PROCESS YOUR PAYMENT VARIES ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE NUMBER OF
BUSINESS DAYS BETWEEN THE DAY YOU INPUT YOUR PAYMENT INSTRUCTION AND THE PAYMENT DATE. IN THE EVENT THAT YOU DO NOT ADHERE TO THE OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT
LESS THAN THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES
OR FEES. THE SERVICE ASSUMES NO LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED BY MERCHANTS. THIS ABSENCE OF LIABILITY, HOWEVER, DOES NOT PRECLUDE SERVICE FROM WORKING
TO RESOLVE THESE TYPES OF ISSUES WHEN THEY ARISE. IF REQUIRED WE WILL BE RESPONSIBLE FOR PROVIDING PROVISIONAL CREDIT IF PAYMENT DISPUTES THIS ACTION.
Limitation
Under no circumstances will We be liable if We are unable to complete any payments and/or transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances:
1. You do not obtain Confirmation at the time You initiate a payment and/or transfer.
2. The designated Account does not contain sufficient funds to complete the payment and/or transfer.
3. You have closed the designated Account.
4. We have identified You as a credit risk and have chosen to (i) make all payments and/or transfers
initiated by You via the Services utilizing a paper, as opposed too electronic, method, or (ii) to terminate Your subscription to the Services.
5. The Services, Your equipment, the software, or any communications link is not working properly and You know or have been advised by Us about the malfunction before You execute the transaction.
6. You have not provided Us with the correct information for those Merchants to whom You wish to direct payment or Accounts to which You wish to make a transfer.
7. The Merchant mishandles or delays handling payments sent by Us.
8. Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an
outside source) prevent the proper execution of the transaction and We have taken reasonable precautions to avoid these circumstances.
WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE OR INJURY, WHETHER
CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM ANY USER GUIDE/BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR
ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.
Payment Cancellation/Modification
Except for those transfers which are completed immediately, You may cancel or modify a payment and/or transfer up to 2:00 p.m. Eastern Time (ET) the same Business Day You schedule for payment and/or transfer.
Statements
All payments and/or transfers made via the Services will be listed on Your monthly Account statements (Statement) that you receive from Us.
New Services
We may, from time to time, introduce new services or enhance the existing Services. We shall notify You of the existence of these new or enhanced services. By using these services when they
become available, You agree to be bound by the obligations concerning these services, which will be sent to You.
Care of Your Security Code
and Security You agree that You will not give your Services security code (Security Code) or make it available to any other person. If You believe that Your Security Code
has been lost or stolen, or that someone has made payments and/or transfers using Your Security Code without Your permission, notify Us IMMEDIATELY by phone any time during Our Member Service
hours or send an electronic message through the Service.
Your Liability for Unauthorized Payments If you believe that your Security Code has been lost or
stolen, notify Us IMMEDIATELY as provided above in order to keep your possible losses down. If you notify Us within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00.
If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Security Code, and We can prove that We could have prevented someone from using Your Security
Code if You had told Us in time, Your maximum liability is $500.00.
If your Statement contains payments and/or transfers that You did not make, notify Us IMMEDIATELY
. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost if We can prove that We could have stopped someone from taking the
money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion, extend the time.
Errors and Questions
Contact Us as soon as possible at either the address or telephone number described above if You think that a payment and/or transfer listed on Your statement is in error or if You
need more information about a payment and/or transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error appeared.
When You call or write Us, You must:
1)Tell Your name and User ID.
2)Describe the payment and/or transfer You are unsure about (Merchant name, Account information,
Transaction Date, Transaction Amount) and explain as clearly as You can why You believe it is an error or need more information. If possible, please provide Us with the Confirmation Number for such transaction.
3)Tell Us the dollar amount of the suspected error. If You tell Us orally, or by using the Services’ electronic mail, We may require that You send Your complaint in writing within ten(10) Business Days.
We will tell You the result of Our investigation within ten (10) Business Days after We receive Your complaint and will correct any Services error promptly. If We need more time, We may take up to forty
-five (45) days to investigate the complaint or question. If We decide to do this, We will recredit Your Account within ten (10) Business Days after we hear from you, for the amount You think is in error in
order that You may have the use of the money during the time it takes to complete Our investigation. If We ask You to put Your question or complaint in writing and We do not receive it within ten (10)
Business Days, We may not recredit Your Account.
If We decide that there was no error, We will mail or transmit to You a written explanation within three
(3) Business Days after We have completed the investigation, and within ten (10) Business days of the date of such explanation, We will debit Your account of the amount previously recredited to You for use
during the time We took to complete Our investigation. You may ask for copies of documents used during Our investigation.
Disclosure of Account Information to Third Parties
We will only disclose information to third parties about Your Accounts:
1. When it is necessary for completing payments and/or transfers;
2. In order to comply with a government agency or court order; or
3. If You give us Your permission.
Charges
You will be charged a monthly fee of $6.00 for the Bill Payment Services. This fee will be automatically deducted from you share draft (checking) account that you designate for Bill Payment Services.
In the event We are unable to process a Services transaction, because, for example, there are insufficient funds in Your designated Accounts, we will charge the total cost of the transaction, including any service
charges or fees, to You. In the event of repetitive insufficient Payments and/or Transfers, We reserve the right to suspend Your subscription to the Services. This suspension may be without prior notice to You.
If Your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below.
Suspension will be handled by Member Service and all inquiries and correspondence relating thereto including requests for reinstatement should be directed to Member Service. In the event Your
subscription is suspended, We will notify You by mail to Your listed address. With respect to any Insufficient Payments and/or Transfers, You agree to reimburse Us immediately after notice is sent to
You, for any funds We have already paid to one or more of Your designated Merchants which We were unable to charge to You.
If You do not pay any amount owed to Us when due, You agree to pay interest on the unpaid balance at the rate of 18% per annum, or 1.5% per month (or the maximum rate allowed by applicable law, if less).
In the event that Your claim or debt has to be referred to a third party for collection, You agree, to the extent permitted by law, to pay all costs and fees incurred in collecting the outstanding balances,
including reasonable attorneys’ fees and court costs.
Fee Schedule You agree to pay Us the fees to be published by Us from time to time.
1. Stop Payment Fee: You will be charged a fee of $20.00 for each item a stop payment is placed.
2. Non Sufficient Fund Fee: You will be charged $20.00 per item if you do not have enough money in your account to cover your payment whether the payment has already been received by the merchant or not.
3. Payment Investigation Research Fee: You will be charged $35.00 per payment investigation requiring interaction with third parties to resolve.
Additional Terms and Conditions
1. In addition to the foregoing, You agree to be bound by and comply with the requirements of the
Services User Guide and applicable state and federal laws and regulations. We agree to be bound by them too.
2. We reserve the right to terminate Your use of the Services, in whole or in part, at any time without
prior notice.
3. You may cancel Your subscription to the Services, upon thirty (30) days prior notice to our Member Services Department. You will be responsible for all payments and/or transfers You have requested
prior to termination and for all other charges, fees, and taxes incurred. BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS WITHIN THE 30 DAY NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR
TRANSFERS NOT CANCELED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION.
4. These Terms and Conditions, the Services User Guide and applicable Services fees and charges may
only be altered or amended by Us. In such event, We shall send notice to You at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following
receipt of such notice constitutes acceptance of such alterations or amendments.
5. In the event of a dispute regarding the Services, You and We agree to resolve this dispute by looking
to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by You or Our employees.
6. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of DE.
7. Business Days are Monday through Friday excluding normal banking holidays.
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Internet Web Site Agreement
Chestnut Run Federal Credit Union (CRFCU) is committed to protecting your privacy. We recognize the importance of protecting the personal information of our members and our obligation to keep the
information secure and confidential.
When you access our web site and services offered through our web site, we and our business partners
who help us deliver these services to you will have access to your personal information as described in the Privacy Notice and Disclosure Statement below.
The information and materials obtained at Chestnut Run Federal Credit Union’s (Credit Union) web site – and the terms and conditions of the access to and use of such information and materials – are subject
to change without notice. Not all products and services may be available in all geographic areas. Your eligibility for particular products and services is subject to final Credit Union determination and
acceptance. Any dated information is published as of its date only and the Credit Union does not undertake any obligation or responsibility to update or amend any such information. The Credit Union
reserves the right to terminate any or all web site offerings without prior notice. Furthermore, by offering information, products or services via this web site, no solicitation is made by the Credit Union to any
person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law. Because of the possibility of human and
mechanical errors as well as other factors, the Credit Union is not responsible for any errors or omissions from information contained in or accessed through this web site. All such information is provided "as is"
to the user without express or implied warranties of any kind including the warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. Furthermore, the Credit
Union will not be liable for any delay, difficulty in use, inaccuracy of information, computer viruses, malicious code or other defect in this web site, or for the incompatibility between this web site’s files and
the user’s browsers or other site accessing program. Nor will the Credit Union be liable for any other problems experienced by the user due to causes beyond the Credit Union’s control. No license to the
user is implied in these disclaimers. Links to non-Credit Union web sites are provided solely as pointers to information on topics that may be useful to users of the Credit Union’s web site. The Credit Union has
no control over the content on such non-Credit Union web sites. If you choose to link to a web site not controlled by the Credit Union, we make no warranties either express or implied, concerning the content
of such a site, including the accuracy, completeness, reliability or suitability thereof, for any particular purpose. Furthermore, the Credit Union does not warrant that such site or content is free from any
claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. The Credit Union does not guarantee the authenticity
of documents on the Internet. Links to non-Credit Union sites do not imply any endorsements of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any
representation regarding the content at such sites. By viewing links to other web sites from CRFCU’s
web site you are leaving the CRFCU web site and are linking to an alternate web site not operated by CRFCU. CRFCU is not responsible for the content of the alternate web site and does not represent
either the 3rd party or the member if the two enter into a transaction, and privacy and security policies may differ from those practiced by the CRFCU.Unauthorized access to the Chestnut Run FCU Web
Site violates Federal Law.
Product offers, rates, terms and other information provided herein are subject to change without notice.
The Credit Union may discontinue or make changes in the information, products, or services described herein at any time. The Credit Union reserves the right to terminate any or all web offerings without prior
notice to the user. Due to occasional inaccessibility to our web site, the Credit Union cannot guarantee completeness or accuracy of the information provided herein. The Credit Union reserves the right, in its
sole discretion and without any obligation, to correct any error or omissions in any portion of the services, products or materials.
If you have any questions pertaining to privacy or correction of any inaccurate member information, please e-mail us at crfcu@chestnutrunfcu.org or call us at (302) 999-2967. You can also write to us at
P O Box 5037, Wilmington, DE 19808-0037.
Privacy Notice And Disclosure
Chestnut Run Federal Credit Union, your member owned financial institution, is committed to providing
you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are
required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes
information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.
If you have any questions pertaining to privacy or correction of any inaccurate member information, please e-mail us at crfcu@chestnutrunfcu.org or call us at (302) 999-2967. You can also write to us at
P O Box 5037, Wilmington, DE 19808-0037.
Information We Collect About You
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications and other forms
- Information about your transactions with us
- Information we receive from a consumer reporting agency
- Information obtained when verifying the information you provide or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct
financial transactions
We may disclose all of the information we collect, as described above, as permitted by law.
Parties Who Receive Information From Us
We may disclose nonpublic personal information about you to the following types of third parties:
- Financial service providers, such as insurance companies, and mortgage service companies
- Non-financial companies, such as consumer reporting agencies, data processors, check/share
draft printers, financial statement publishers, plastic card processors, and government agencies
Chestnut Run Federal Credit Union and its affiliate Delcu Financial Services, LLC may also work closely
to offer products and services to meet member needs. As a result, we may also share nonpublic personal information with each other as permitted by law.
Disclosure of Information to Parties That Provide Services to Us
In order for us to conduct the business of the credit union, we may disclose all of the information we
collect, as described above, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements so that we may provide
members competitive products and services. We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include
information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.
To protect our members’ privacy, we only work with companies that agree to maintain confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the
information we provide to other third parties.
Disclosure of Information About Former Members
If you terminate your membership with Chestnut Run Federal Credit Union, we will not share information
we have collected about you, except as may be permitted or required by law.
How We Protect Your Information
We restrict access to nonpublic personal information about you to those employees who need to know
that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information
What Members Can Do To Help
Chestnut Run Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:
- Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or
passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.
- Use caution when disclosing your account numbers, social security numbers, etc. to other persons.
If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and
will not need to ask for it.
- Keep your information with us current. If your address or phone number changes, please let us
know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
- Let us know if you have questions. Please do not hesitate to call us - we are here to serve you!
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